08/11/98:a reader, Mr. Kageyama

I got a PB2400c/180 in November, 1997. Soon after, my PB2400 had a sort of malfunction in the track pad button, so I took my PB2400 to the computer shop where I bought it, and they fixed it well. After the repair, I had handled my PB2400 very carefully and it had worked reasonably well.

If that had been the only problem, that would have been OK. However, at the end of March, because the track-pad button became very hard to click, I took my PB2400 to NCR Sendaiユs quick-garage (one of the most famous repair service providers in Japan) on April 3rd. The button was exchanged immediately. But, it happened again one month later! So I went to NCR again to seek repair.

But it happened again and again in the next month! I went to NCR Sendai on June 7th again (this was third time). I moved to Hakodate in mid-June, but as fate would have it, the problem happened again in Hakodate.

After I moved, my PB2400 was in the shop in NCR Hakodate twice in two months. The NCR staff told me "now everything will be fine because Apple released a new, improved palm-rest part." But the "improved" track-pad button was just like a moody person because it worked fine sometimes and then suddenly it did not respond at all. What the heck was going on?

To make matters worse, recently my mouse pointer started to move very slowly and even not to move at all. Although a shortcut-key combination provided an emergency solution, I could not be patient anymore, and I bought a mouse the day before yesterday. The mouse works fine, with a comfortable click sound.

Yesterday (August 10th), I asked NCR Hakodate to provide some suggestions. They said "Well, the last resort is to exchange the logic board."

A sequel will follow because the board takes time to arrive. Stay tuned.